Refund Policy
Effective Date: [01 September 2026]
At ToyTaler, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a refund in accordance with the terms of this Refund Policy.
1. Refund Eligibility
ToyTaler offers refunds for eligible products returned within 10 days from the date of delivery.
To qualify for a refund, the product must:
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Be unused and in its original condition.
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Be returned in the original packaging.
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Include all original tags, accessories, manuals, and other items supplied with the product.
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Not show signs of use, washing, alteration, or damage caused after delivery.
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Be accompanied by the relevant order number or proof of purchase.
Products that do not meet these conditions may not be eligible for a refund.
2. How to Request a Refund
To request a refund, please contact us at infotoytaler@gmail.com with:
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Your order number
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Product name
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Reason for the return
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Photos or videos of the product, if applicable
All return requests must be approved by ToyTaler before the product is sent back.
Once your request is approved, we will provide you with the return instructions and, where applicable, arrange a reverse pickup.
Products returned without prior approval may not be accepted.
3. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible after delivery.
Please provide your order number along with clear photographs or videos showing the issue.
After reviewing the complaint, our team may offer an appropriate resolution, which may include:
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Replacement
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Return and refund
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Store credit, where applicable
The final resolution will depend on the nature of the issue and product availability.
4. Non-Refundable Products
The following products may not be eligible for return or refund:
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Personalized or customized products
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Gift cards
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Products specifically marked as non-returnable
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Clearance or final-sale products, unless damaged or defective
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Products that have been used, washed, altered, or damaged after delivery
5. Return Shipping Charges
If the return is due to a change of mind, incorrect selection, or any reason not caused by an error or defect on our part, applicable return shipping charges may be deducted from the refund amount.
If the product is defective, damaged, or incorrectly supplied by us, ToyTaler may arrange a return pickup or provide appropriate return instructions, subject to service availability.
6. Refund Processing
Once we receive the returned product, our team will inspect it to ensure that it meets the return requirements.
If the return is approved, the refund will be initiated to the original payment method used for the purchase.
Refunds are generally processed within 7–10 business days after the returned product has been received and approved.
Please note that your bank, card issuer, or payment provider may require additional time to reflect the refund in your account.
7. Refund for Cancelled Orders
If an eligible order is cancelled before dispatch and payment has already been received, the applicable refund will be processed to the original payment method.
Orders that have already been dispatched may not be eligible for cancellation and may need to be handled under our Return & Refund Policy.
8. Partial Refunds
In certain circumstances, a partial refund may be offered if the returned product has minor issues that do not qualify for a full refund, subject to our assessment.
9. Refund Not Received
If your refund has been approved but you have not received it within the expected processing period, please:
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Check your bank or payment account.
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Contact your bank or payment provider.
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Contact us if the refund is still not reflected.
For refund-related assistance, please email us at infotoytaler@gmail.com.
10. Contact Us
If you have any questions regarding our Refund Policy, please contact us:
ToyTaler
Email: infotoytaler@gmail.com
Phone: +91 99996 26714
Website: toytaler.com
We reserve the right to update this Refund Policy from time to time. Any changes will be published on this page with the updated effective date.