Effective Date: 01 September 2026
At ToyTaler, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through toytaler.com.
1. Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation and payment.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive shipping or tracking information through the contact details provided at the time of purchase, where tracking is available.
2. Delivery Time
After dispatch, orders are generally delivered within 3–7 business days, depending on your location and the availability of courier services.
Delivery times are estimates and may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Peak sale periods
- Unforeseen circumstances
- Remote or difficult-to-reach locations
While we make every reasonable effort to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on:
- Order value
- Delivery location
- Product weight or dimensions
- Delivery service selected
Any applicable free-shipping offer will be clearly mentioned on our website or during checkout.
4. Delivery Areas
ToyTaler currently delivers to serviceable locations across India, subject to courier availability.
Some remote or restricted locations may have limited delivery availability or additional delivery time.
If your location is not serviceable, we may contact you to discuss the available options or cancel and refund the order where applicable.
5. Order Tracking
Once your order has been dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or another available communication channel.
You can use the provided tracking information to check the status of your shipment.
Please note that tracking information may take some time to become active after the shipment has been handed over to the courier partner.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
This includes:
- Full name
- Complete delivery address
- City
- State
- PIN code
- Contact number
ToyTaler is not responsible for delivery failures or delays caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If an order is returned to us because of an incorrect address or failed delivery attempts, additional shipping charges may apply for re-delivery.
7. Delayed or Lost Shipments
Although we work with reliable courier partners, unexpected delays may occasionally occur.
ToyTaler is not responsible for delays caused by third-party logistics providers, weather conditions, natural events, strikes, public holidays, technical issues, or other circumstances beyond our reasonable control.
If your order appears to be significantly delayed or lost, please contact us at infotoytaler@gmail.com with your order number so that we can assist you.
8. Damaged Packages
Please inspect your package carefully when it is delivered.
If the package appears damaged or tampered with, we recommend taking photographs or videos of the package before opening it.
If the product inside is damaged, defective, or incorrect, please contact us as soon as possible with:
- Order number
- Photos/videos of the package
- Photos/videos of the product
- Description of the issue
Our team will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
9. Multiple Products in One Order
If your order contains multiple products, we may ship them together or in separate packages depending on product availability, warehouse processing, and courier arrangements.
If products are shipped separately, you may receive separate tracking information.
10. Cash on Delivery
Cash on Delivery (COD) may be available for selected locations and orders, subject to eligibility and courier service availability.
COD availability may vary depending on your delivery address and order value.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
ToyTaler
Website: toytaler.com
Email: infotoytaler@gmail.com
Phone: +91 99996 26714
We are happy to assist you with your order and delivery-related queries.